Refund policy

In accordance with Hungarian law (Act V of 2013 – Civil Code, Sections 6:179–6:182) and the EU Consumer Rights Directive (2011/83/EU, Articles 16–17), consumers generally have the right to withdraw from a distance purchase. However, this right does not apply to goods that are made to the consumer’s specifications, clearly personalized, or due to their nature cannot be returned.

All Norloom garments are made-to-order and tailored to your measurements. For this reason, our custom-sized products cannot be returned for a refund based on personal preference.

We do, however, offer a full exchange if the delivered product does not match your ordered specifications (e.g., incorrect color, fabric, fit, neckline style, etc.). We reserve the right to request the return of the original product and may provide a prepaid return label if necessary. We cannot take any responsibility for the correctness of the measurements submitted by the customer. The return of a product based on fabric or styling preference is not possible.

Free Remake Guarantee

Every Norloom T-shirt comes with our Free Remake Guarantee. If your first order’s fit is not as expected, we will adjust the measurements and make a replacement at no additional cost. 

  • The guarantee is offered once per product type (Signature T-Shirt, Classic T-Shirt, etc.)
  • Any further remakes in the same product type are at Norloom’s discretion.
  • In case a customer has already used the guarantee once for a specific type of product yet wishes to make further adjustments to the size, they are encouraged to contact our customer support for fit/sizing advice.
  • To be eligible, the customer shall contact our customer support within 30 days of receiving the garment and follow the instructions provided. The customer may be asked to measure the garment and share photos with our team.

Some colors or styles are seasonal/special editions, and we cannot guarantee that a replacement will be available in the same version.

Defects & Production Errors

If your garment arrives with a fabrication defect or large measurement deviation (more than 1.5 cm per measurement), we will, by agreement, replace it. You must notify our support team within 14 days of delivery and provide measurements and photos of the defect.

Norloom will not accept claims for issues caused by wear, such as sweat stains or discoloration.